33 Carpenters Construction, Home Office Bettendorf, IA Quad Cities, IA/IL, Des Moines, IA Metro Area, Fort Wayne, IN, Chicago, IL Area Check out 33 Carpenters Construction website, ‘ABOUT’ Storm Chasers, Mission, Core Values July 2018 a rep from the Ft Wayne office of 33 Carpenters Construction stopped at my residence while I was doing some yardwork. The representative approached me, and asked if I had any hail damage to my roof. He showed me pics of larger than golf ball size hail from a storm 4 weeks earlier. The roof was inspected and damaged was found to the roof and gutters. A check from the insurance company was received May 14, 2018. Now comes the first week of September 2018, the roof is replaced. After they finish, we noticed two dark areas on the roof. 33 Carpenters Construction said the dark areas could be seen in the photos taken. The next day I came home and noticed a white spot on the seal of the garage door. I found the spot to be white paint where someone had tried to cover up scratches on the garage door. Also found gouges farther up the door. 33 Carpenters Construction was called, he came to investigate. In the meantime, the gutters are hanging to the roof by a thread. The roofers loosened the to do their job and left them for the gutter guy. After waiting a couple of weeks, I called and asked when the gutter guy was coming. Waiting a couple of weeks and two trips from an independent gutter company the gutters were complete. Back to the garage door, 33 Carpenters Construction called with information for me to call a garage door company to schedule a replacement garage door. Garage door was replaced. Warranty claim was filed with shingle company by 33 Carpenters Construction in November 2018, the shingle company denied the claim in March 2019 due to lack of information. On January 31, 2020 I received a bill and a letter from 33 Carpenters Construction. The letter stated that if the bill was not paid within 7 days a collection process would be started. I called the home office of 33 Carpenters Construction and asked about defects that still needed fixed. The collections were stopped and I was told a ‘Quality Representative’ would contact me. In late June 2020 I received a nasty email from 33 Carpenters Construction. The email stated that numerous attempts were made to contact me with letters, phone calls, and emails. All I received were status emails from the shingle company which said ‘No response was necessary.’ After I explained my side of the story things calmed down, I was told the warranty claim would need to be refiled. On July 24, 2020 33 Carpenters Construction knocked on my door stating he was here to get shingle samples off my roof to send to shingle company for the warranty. He also stated he did not have shingles to put back on. I had shingles left over from the earlier replacement. I also gave him the addition information needed for the claim. The claim was filed by 33 Carpenters Construction and approved by the shingle company in November 2020. In January 2021 I received a phone call from a 33 Carpenters Construction stating they heard the shingle company had approved the claim and sent me a voucher for materials and a check for the labor. They wanted to scheduled another roof replacement. I explained to the representative that the after 2 years roof had ‘weathered well’ and I tried to make a deal by trading the voucher and check for a receipt marked ‘Paid in Full’. They said they needed to talk to upper management. It is now September 2023, 2 ½ years later I contacted 33 Carpenters Construction to inquire about our situation. A few days later I received an email with invoice for the balance due for the roof replacement in 2018. I replied and asked about the deal, a couple of days later I received an email stating I owed them for the roof replacement and nothing else mattered. Please take all this into consideration.
Submitted by Rusty Carteaux on Thursday, Oct 12, 2023
33 Carpenters has been amazing since day 1. We had damage to our roof from a hail storm. They sent Dave out for review and next our insurance company to confirm the damage. What we liked is that 33 Carpenters made the process easy and smooth. The quality of the work is top notch. We had four skylights, gutters and a full roof replaced. Everything looks amazing. We would recommend 33 Carpenters to anyone looking for great work with simple processes if your insurance company is involved. They are a great company.
Submitted by Brian Albery on Friday, Mar 06, 2020
A project manager which was the single point of contact allowed for a smooth process from start to finish. My home roof replacement was handled professionally and efficiently. The team was easy to work with and the project manager kept me informed through each step of the process. The actual install took longer than expected, but I was communicated with throughout and their were no quality concerns with the completed job. The paperwork and the insurance process also went smoothly with no surprises, which is always welcome on such a large job. I would recommend these guys again for future work.
Submitted by Rob Woodall on Monday, Sep 16, 2019
After a hail storm, 33 Carpenters worked with my insurance company to assess the damage. It was decided that I needed a new roof and Blake/33 team did an excellent job all along the way (start to finish). Good communication. I never felt pressured and they explained the process well. I recommend 33 Carpenters for your roofing needs and/or restoration.
Submitted by John Cushing on Wednesday, Aug 29, 2018
My wife and I are very satisfied with the work 33 Carpenters Construction did on our house. They replaced our roof and siding on the entire house after hail damage. The workers were responsive to questions, cleaned-up after their work and the the quality of work was very good. They also worked directly with our insurance company and handled all questions and adjustments to the claim. I would recommend this company.
Submitted by Mike Terry on Wednesday, Jul 11, 2018