We are a property management company and made the mistake of using 3 Phase. They are by far the worst elevator company out there!!
We had a service contract with them and they came out to service the elevator and the next day we failed state inspection. How can this happen.!! Well they then hit us with $6000 bill. Please do your research and check reviews.. They are incompetant, extremely rude and undependable.

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Submitted by Chris Hart on Wednesday, May 01, 2024

1 Star Testimonial by Chris Hart

Overall

What a terrible company. Unfortunately they keep buying up smaller local companies. They are disorganized and there rates are high. They are inflexible and don't care. They lose payments.

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Submitted by Ira Katz on Friday, Nov 10, 2023

5 Star Testimonial by Ira Katz

Overall

The Modernization department run by Jim Venza did a great job on my Freight elevator. Jim was communicative, professional and timely getting my elevator completed. Thank you Jim!!

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Submitted by Rolando Cedeno on Thursday, Sep 21, 2023

1 Star Testimonial by Rolando Cedeno

Overall

Keep away from this company, we have canceled our contract paid them all pending bills, waiting for a $2,532.60 refund for more than a month, they won't get back to us. We still waiting for a refund.

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Submitted by J C on Monday, Jul 31, 2023

1 Star Testimonial by J C

Overall

By far the worst customer service. They never answer the phones and try to do shady things like only being available “after hours” so they can charge more all without actually fixing anything. Do yourself a favor and find another company.

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Submitted by Neil Currie on Tuesday, Feb 07, 2023

1 Star Testimonial by Neil Currie

Overall

This is definitely the worst elevator company in the region. We have a contract with them, and have had ongoing issues with their lack of communication. They deliberately don’t respond to calls during regular business hours so they can charge for after hours service. If a payment is delayed, no matter how small, they freeze the account and will not make any repairs. If you have the choice, pick any other company for your elevator needs.

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Submitted by Tommy McAllister on Tuesday, Jul 26, 2022

5 Star Testimonial by Tommy McAllister

Overall

I had two elevators modernized at the facility I manage. My experience with my 3Phase technician was outstanding. Adam not only performed all the work in a timely manner, he also went above and beyond to make sure everything was perfect and that I was informed of everything that was done. I couldn't have been happier with the attention to detail and commitment to excellence.

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Submitted by Patrick Moutinho on Monday, Jul 04, 2022

1 Star Testimonial by Patrick Moutinho

Overall

Very rude and condescending costumer service agent . I understand it's the holiday but my company has been waiting for a part to come in for our elevator for about 2 months now with no update to when it's arriving and no semblance of assistance on figuring that out.

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Submitted by Judith BG on Saturday, Feb 16, 2019

1 Star Testimonial by Judith BG

Overall

It’s not only the failure to service - when a second company was called to prepare our elevator for state inspection, 3 Phase took revenge by reporting the elevator as in immediate violation of code. Their friendly state inspector showed up without notice and shut us down - for a long weekend. No wonder they’re not a Better Business company.

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