We have been ABC customers for a number of years and have always found them to be courteous, prompt, and reasonably priced. They have helped us with several issues and we have confidence in their services. I recommend them.
Submitted by Douglas Daily on Thursday, Jul 18, 2024
ABC states they are a Christian family owned business that cares about its customers but unfortunately I have experienced the opposite. We hired ABC to eradicate pest problems at 2 homes last summer. They completed the treatment at both homes and I signed up for the monthly warranty for $50.00 a month per home where they would come out every few months to recheck for pests. We were able to schedule 1 recheck but unfortunately my husband became ill, collapsing, becoming unconscious and turning blue 2 to 3 times a week requiring me call to call 911 and my husband being in the hospital coding blue twice. When ABC contacted me to schedule the next recheck, I explained that either my husband was too ill or hospitalized and we could not schedule at that time. My husband ended up being in the hospital all of January and passed away in February. The company again called to schedule and I explained that my husband had passed away and I could not function, much less think about scheduling a recheck. They said they sympathized with my situation but were cancelling my warranty on both homes because they had not been able to come back out since the first recheck. ABC didn't care that my husband had been in and out of the hospital 2-3 times a week and had passed away. I reached out to the customer service manager to only get a reply that they sympathized with my situation but it is stated in their warranty that they can cancel if they are not able to do their rechecks. They did not care that my husband of 37 years and I had been through hell since last summer and he had just passed away. Not to mention that I am the one that should have been upset because of their lack of empathy especially claiming to be a Christian family owned business and continuing to pay $50.00 a month per home when I couldn't have them do the recheck. I never complained and fully understood my obligation to pay the warranty even though I couldn't have them come back out yet. To make matters worse, I explained on-line when I set the appointment that I couldn't see it online and needed a copy in person when they arrived. I didn't see or sign the contract, which was not printed out but on-line until the services were complete and the heat treatment lifted the new vinyl floor at one home and I still didn't complain. This company didn't care about their customer and refused to make an exception in this painful extenuating circumstance. I am very upset with their lack of empathy and understanding.
Submitted by S C on Saturday, Jun 22, 2024
New homeowners in need of a pest and mosquito service. Called today and got set up on the Bronze package for a great deal. Brad Tucker was our technician and I truly can not thank him enough. Honest, professional, and a great person. Very happy to be customers of ABC and Brad!
Submitted by Caroline Cain on Friday, Jun 14, 2024
He had ABC home and commercial services treat our home for a flea infestation. They were quick efficient and extremely informative. The technician was very thorough, advised what we should expect when he would be out again, he took great care of our Furniture, and personal affects as he moved him around and sprayed the house. We will absolutely be using ABC home and commercial service going forward
Submitted by Katelyn Tiffner on Monday, Jun 03, 2024
Had a professional and great experience. Fast, knowledgeable, kind to my kids and pets, was clean and happy to answer any of my pest questions. He seemed very thorough as well. I am very happy to have ABC Pest Control. Tucker Riggs is a great technician.
Submitted by Holly Alvis on Tuesday, May 21, 2024
I hired ABC Lawn Care for my landscaping work and was offered a very reasonable price along with an impressive design by the manager, Eric. Eric demonstrated remarkable patience as he walked through my yard with me, crafting a plan that blended my personal needs with his professional expertise. Today, the landscaping team arrived and completed the project. The result was so outstanding that I had a lot of jaw-dropping moments. The work exceeded my expectations, which were already high based on what I anticipated from Polo, Marco, and Isaac. They went above and beyond what was requested to ensure my yard looked exceptional. Their true craftsmanship is evident. I highly recommend ABC Lawn Care to anyone in need of landscaping services.
Submitted by Dorothy Jiang on Tuesday, Apr 16, 2024
I had an ammonia type smell in certain areas of the house along with numerous aggressive flies. I called ABC Home and Commercial Services first thing in the morning. A supervisor stopped at my house on his way into work to locate the problem. He then had a specialized technician-Matt- come by. He went in both attics and found some possible entry points at the roof whirlybird vents. He sealed them up. I have used ABC for years for my rodent exclusion protection on the house and have been very happy with them. I highly recommend their services.
Submitted by Diane Whitlow on Friday, Mar 08, 2024
This is the 3rd year we have used ABC for holiday lights and it will be the last. They did a messy job installing and I had to call them out to fix things. And for the take down, they left the lights in a rats nest, broke several strands, and just threw all of the trash in the tubs instead of throwing it in the trash can that was 20ft away. It took me about 45 minutes to organize the strands of lights after they left.
Submitted by Tracie Chiquet on Friday, Jan 12, 2024
So far the service we've been getting is as scheduled. However, this time I was not notified 30 minutes prior to arrival as originally told. The front looks great as usual. The backyard wasn't edged as nice as the front (or at all?), and I really would have appreciated deep edging around our firepit. Addendum 12/8/23: Changed 3 stars to 5 stars for follow-up service! After the above review, I was contacted by ABC in regards to my initial review. Anne was very courteous and eager to send someone out to follow up on my concerns. Arrangements were made that met my schedule, and the crew was very prompt in their arrival on said scheduled date. Our backyard is now 10 times better. Granted, there is still clean up to do on our part, but now it will be so much easier. Certainly worth the subscription price based on customer service alone! Photos depict final work first vs initial service.
Submitted by Toni Covarrubias on Friday, Dec 08, 2023