Great Service from Tech and Office just moved here with new service. Skyler came out and did a super job. Explained everything to my Novice wife. He called me also since I deal with most Tech items. He was very friendly worked without schedule. He had an ID badge and Logo shirt very professional in appearance. He even walked charging the battery of the door bell. Blu was also great coming out and evaluating our sensors he made multiple follow up calls to check on us.
Submitted by Nick Bourdoumis on Tuesday, Dec 03, 2019
First off let me say this, the PROFESSIONALS at 1st Alarm are awesome. I contacted them to come out and give me an estimate on what it would cost to have a security system put into my home, we set up an appointment for the following day, and well I was late getting home, but they waited for me to arrive, can't say that about other companies that is for sure. So we spent some time going over what I wanted, and what they suggested I needed for my home, and they put up with my persistent questions about different things that I am to dumb to know about and they seriously have all of the answer too. We scheduled the install for the following Monday when I was going to be home. In the end, I ended up going with everything that they suggested, and I will say that I am extremely happy with my choice to follow their suggestions. Now onto the install. The installers (Jason and another gentleman that I can't remember his name) and the main person that came out to give me my estimate(Blu), all showed up on time, all looking very professional and very nice manured. Before they would enter the house the put on little blue booties so they didn't track dirt in and out. They took the time to install everything I that we had talked about perfectly, I even changed the location of where I wanted one of my cameras and they had no problems with it at all. They took the time to show me how to use the whole system and made sure that I was comfortable with it before they left (even though it was after normal business hours) and they were not in a rush at all. I can't say enough good about this company and that is why I am giving them a 5 star review. They have gained a customer for life as long as I am in an area that is serviced by them. I can honestly say that these guys are top notch. Keep up the good work 1st Alarm!!
Submitted by Jon Madison on Thursday, Oct 20, 2016
The service was great! The technician, Alex Gavia,, called and let me know he was going to be just a bit later than expected. I really appreciated the courtesy update. Alex completed the job quickly and was very professional and kind. He is a credit to your company.
Submitted by John Cimics on Monday, Apr 25, 2016
I do not usually write reviews but I feel like I absolutely have to share my experience with 1st alarm. Very professional, very knowledgeable, and most importantly very secure. Amazing, personal support from the manager Blu, who personally checked on me after my installation after the job was complete. I never felt like anyone was pressuring me to buy anything, and offering genuine advice. The service techs were fast to install and really broke down my system to me, so I knew exactly how my system worked when they left. The techs wore shoe covers and left no mess in my house. I would recommend them to anyone and I'm extremely happy with my new system.
Submitted by Kyler Hatley on Sunday, May 24, 2015
I recently had an Alarm installed with 1st Alarm and I am so impressed with not only the quality of installation, but I noticed the people who had showed up at my home were polite, dressed nice and very professional and even cleaned up after they were through. When I called the office, I was treated like I was very important and they talked me through everything like they knew exactly what they were doing. I plan on recommending all of my family and friends to 1st Alarm. Thank you for treating us with respect. It is hard to find service like this in Midland. Thank you, Jeri Holder
Submitted by Jeri C Holder on Monday, Mar 23, 2015